|
Job title: 4G5G Senior Global Customer SupportEngineer
Position Summary
JobSummary:
We are now growingthe PDU 4G5G PLM team in Beijing, and are looking for x5 Senior GlobalCustomer Support Engineers to join us to support our 4G and 5G businessglobally.
On this role, youwill be part of the PDU 4G5G PLM teams located in Kista, Linköping, Ottawa, Lodz andBeijing. You will handle 4G&5G SW, HW and site products as wellas Multi-standard configurations (G+W+L). The key tasks are troubleshooting,analysis and driving customer issues tosolution.
You will work in aninternational environment with lots of contacts from different design teams inPDU as well as customer units around the world. You will have the opportunityto travel to different countries for onsite activities and to meet thecustomers.
You will also work withTechnical Deployment Support (TDS) and Product Introduction (PI), to giveon-site and remote support to various of 4G and 5G project activities includingdemo, trial, test, etc.
Responsibilities& Tasks
You will handle Customer Support Requests (CSR)/Trouble Report (TR) and drive customer issues to solution
Handle emergency support on a roster
Perform trouble shooting, fault reproduction and analysis
Deliver professional support towards our Customer Units and Customers
Take on TDS/PI assignments and work both remotely and on site for various projects
Drive continuous improvements of products and processes
Develop competence in technical domain
Share your learnings and experiences with the PLM Community
Position Qualifications
Technical domain experience: 4G/5G. Other related expertise such as 2G, 3G, O&M, CN, Cloud or IP will be a merit.
Related working experiences on customer support, I&V, product development, network build or network optimize
Soft skills to work with people, drive for results and enhance customer satisfactions
Problem solving and troubleshooting skills
English skills in both writing and speaking
Global perspectives to work with teams and customers around the world
Innovating, adapting and responding to change
Education: Bachelor's degree or higher
Additional Requirements, Physical Demands, Region/Local Specifications:
We highly value continuousimprovement, innovation and knowledge sharing within the PLM community. | 
发表于 2024-1-25 16:18:55